Monetary providers has lengthy been on the forefront of adopting technological improvements. Right this moment, generative AI and agentic programs are redefining the trade, from buyer interactions to enterprise operations.
Prem Natarajan, government vp, chief scientist and head of AI at Capital One, joined the NVIDIA AI Podcast to debate how his group is constructing proprietary AI programs that ship worth to over 100 million prospects.
“AI is at its greatest when it transfers cognitive burden from the human to the system,” Natarajan mentioned. “It permits the human to have that rather more enjoyable and expertise that magic.”
Capital One’s technique facilities on a “check, iterate, refine” method that balances innovation with rigorous danger administration. The corporate’s first agentic AI deployment is a chat concierge that helps prospects navigate the car-buying course of, corresponding to by scheduling check drives.
Relatively than merely integrating third-party options, Capital One builds proprietary AI applied sciences that faucet into its huge information repositories.
“Your information benefit is your AI benefit,” Natarajan emphasised. “Proprietary information permits you to construct proprietary AI that gives enduring differentiated providers on your prospects.”
Capital One’s AI structure combines open-weight basis fashions with deep customizations utilizing proprietary information. This method, Natarajan defined, helps the creation of specialised fashions that excel at monetary providers duties and combine into multi-agent workflows that may take actions.
Natarajan burdened that accountable AI is key to Capital One’s design course of. His groups take a “accountability via design” method, implementing sturdy guardrails — each technological and human-in-the-loop — to make sure secure deployment.
The idea of an AI manufacturing unit — the place uncooked information is processed and refined to provide actionable intelligence — aligns naturally with Capital One’s cloud-native expertise stack. AI factories incorporate all of the elements required for monetary establishments to generate intelligence, combining {hardware}, software program, networking and growth instruments for AI functions in monetary providers.
Time Stamps
1:10 – Natarajan’s background and journey to Capital One.
4:50 – Capital One’s method to generative AI and agentic programs.
15:56 – Challenges in implementing accountable AI in monetary providers.
28:46 – AI factories and Capital One’s cloud-native benefit.
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